About Concepts Salon Spa
The All in One Salon Spa
Over four decades inside
the Holt Renfrew Centre
Concepts Salon Spa opened its doors at 60 Bloor Street West in 1982 — and Toronto has been walking through them ever since. Tucked inside the Holt Renfrew Centre in the heart of Bloor-Yorkville, we have spent more than four decades doing what we do best: cuts, colour, spa services, and specialty treatments, delivered by a team that actually listens.
This neighbourhood has changed around us, but we stayed.
Not because we are set in our ways — our stylists and aestheticians keep their skills current — but because we care about the people who sit in our chairs. Regulars who have been coming for twenty years. First-timers who walked in on a whim. We treat both the same.
When you book with Concepts, you are not getting a formula. You are getting a team that will look at you, talk to you, and help you walk out feeling like yourself — just a sharper version.
Why Concepts Salon Spa?
This is What we Bring
One Address. Every Service You Need.
Hair, colour, spa, nails, waxing — one stop, one team, no appointments elsewhere.
Trusted for Over
40 Years.
Since 1982, Toronto's chosen us. That kind of loyalty isn't given, it's earned.
Your Look, Down to
the Last Detail.
We listen first, rush never. Every cut, color, and treatment gets the attention it deserves.
Professional Brands, Carefully Chosen.
We only use what we'd use on our own hair. No shortcuts, no exceptions.
Any Concerns?
Common Questions
Do I need to book an appointment in advance?
Yes — we recommend booking ahead, especially for colour services and weekends. Walk-ins are always welcome when we have availability, but reserving your spot guarantees your time with us.
How early should I arrive for my appointment?
We suggest arriving a few minutes early so you have time to settle in before your service begins. If you are running late, please call us — we will do our best to accommodate you. Arriving 10 or more minutes late may mean your service needs to be adjusted to fit the remaining time. If you are 15 or more minutes late, your appointment may be treated as a no-show and fees may apply.
What services do you offer?
We offer a full range of hair and spa services — cuts, colouring, balayage, highlights, extensions, facials, waxing, and more. Visit our Services page for the complete list, or give us a call and we will point you in the right direction.
What is your cancellation policy?
We ask for at least 24 hours' notice if you need to cancel or reschedule. For colour-intensive services — balayage, bleaching, or highlighting — we require 48 hours' notice, as these appointments take significant preparation time. Cancellations within that window may be subject to a fee.
What happens if I miss my appointment without notice?
No-shows are charged 50% of the scheduled service total. We completely understand that life happens — if something comes up, please reach out as early as you can so we can free your spot for another guest.
Do you offer refunds on services?
We do not offer refunds on services already performed. That said, your satisfaction genuinely matters to us. If something is not right, contact us within 7 days and we will work with you to make it right. Complimentary corrections are available within 14 days of your original appointment. Please note that all retail products are final sale.
What payment methods do you accept?
We accept Visa, Mastercard, Debit, and Cash. We do not accept cheques. Payment is due at the time of your appointment.
Is there parking nearby?
Yes — the Manulife Centre has paid parking available underground. We are also steps from Bay Station on the Bloor-Yonge line, making us easy to reach by TTC. Street parking on Bloor is limited, so transit or the parkade tends to be your best bet.